Shipping & Delivery
We want to ensure your shopping experience is seamless. Below are our shipping & delivery policies to help you shop with confidence.
Shipping & Delivery
We want to ensure your shopping experience is seamless. Below are our shipping & delivery policies to help you shop with confidence.
SHIPPING & DELIVERY
We currently offer shipping within South Africa. All orders are prepared and dispatched from our local warehouse.
Orders are processed within 1–3 business day (excluding weekends and public holidays). Once your order has been collected by our courier partner, you’ll receive tracking details to follow your delivery every step of the way.
Delivery takes approximately 2–5 business days after dispatch, depending on your location.
Please note that time frames are estimates and may vary during busy periods or due to courier delays.
ORDER PROCESSING
Each order is carefully prepared before dispatch. Please allow 1–3 business days for processing and collection from our warehouse.
Once your parcel has been handed over to the courier, all further delivery updates will be communicated directly by them using your tracking details.
TRACKING
You’ll receive a tracking number via email or SMS as soon as your order has been dispatched. Tracking updates may take a short time to reflect after collection.
ADDITIONAL INFORMATION
Orders are processed Monday to Friday, excluding public holidays.
We do not offer same-day or next-day delivery at this time
Delivery time frames may be extended during promotional or peak periods
FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 2–7 business days, depending on your location.
How can I track my order?
As soon as your order has been dispatched, you’ll receive a tracking number via email or SMS. You can use this to follow your delivery in real time.
Do you offer same-day or next-day delivery?
We do not currently offer same-day or next-day delivery. All orders follow our standard processing and shipping time frames.
Where do you ship to?
We currently ship within South Africa only.
How long does it take for my order to be dispatched?
Orders are prepared and dispatched within 1–3 business days after being placed.
Will I be notified once my order ships?
Yes - you’ll receive a confirmation along with your tracking details as soon as your order has been handed over to the courier.
What happens if my order is delayed?
While we aim to meet all delivery time frames, delays can occasionally occur due to factors outside of our control, such as courier operations or peak periods. Your tracking link will always have the most up-to-date information.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to assist. Once an order has been dispatched, changes or cancellations are no longer possible.
What if I entered the wrong delivery address?
Please contact us as soon as possible. If your order hasn’t been dispatched yet, we can update your details. Unfortunately, we cannot make changes once the order is with the courier.
Who do I contact for help?
If you need any assistance, you can reach out to us and we’ll be happy to help - [email protected] .
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